Quality is the reason for every success of a brand. In this era the user experience will be one of the factors that consumer decide for a brand, that is why undoubted services will be giving credit to a consumer satisfaction. In order to give to the most meticulous service to the consumer we need to understand and know what they demand and want. By understanding what the consumer demands and needs not only to gain the recognition on the sales but also to provide more attentive services.